We designed our pay-as-you-go order fulfillment services specifically to meet your needs, allowing you to focus on what you do best. A typical daily workflow would include automated order import from your platform at set times, same day order fulfillment for orders imported before the cutoff, packaging and shipping according to your specifications, and end-of-day shipment confirmations sent back to your platform to trigger email notification to the consumer.  We help:

• Ensure all orders arrive as promised at the least possible cost.
• Provide end-to-end customer care from order to delivery.
• Ensure prompt inventory replenishment.
• Allow easy online access to reports for inventory and order management.
• Drive lead generation through improved customer experience.
• Generate cost savings through process standardization.

With Excelsior managing your inventory, you’re immediately adopting industry best practices and time-tested techniques for maintaining accuracy: Efficient storage, consolidation routines, quick receiving with immediate notification of receipt, periodic cycle counting, online reporting of present and past inventory as well as transaction history, and a pay-for-use model to keep your costs down. Easily take actions to reserve or discard items. For shelf-stable packaged food items, our 75,000ft2 facility is FDA certified. We can also implement FIFO and expiration date tracking for time-sensitive items. With Excelsior powered logistics, you can return your focus to what matters.

Serial number tracking allows for complete visibility on every single unique unit of a high-ticket item, so you can view every transaction it undergoes: from receiving to shipping, and returns. Through our online report or API, you can quickly know which serial number every one of your customers has received, and which are still in stock, committed, returned, or reserved at the warehouse.

Additionally, you can provide Excelsior specific packaging instructions to ensure the protection of delicate items entering the postal system. Regular stock counts and our tight building security system help keep your product safe at all times.

Through our 20+ years of experience in the industry we have learned the ins and outs, and established relationships with all the major carriers. We will assess your current shipping spend to identify potential savings and delivery time improvements, or guide you through the process if you’re new. Domestically, hybrid options like DHL eCommerce, UPS Mail Innovations, and FedEx SmartPost are available. Internationally, we have solutions to maintain tracking to the doorstep, while keeping costs down. Some customers have simple rules that map to ship method selection they offer consumers at checkout. Some offer delivery-time based options to the consumer, and our system figures out how to best meet that expectation based on customer location. Some ship on their postal accounts or third party accounts, while others take advantage of our postal discounts. However you choose to approach it, let us help you navigate the waters.

You’ll encounter many different vendor compliance guidelines surrounding pallet preparation, required delivery dates, case picking, case and product labelling, LTL scheduling, and third party shipping accounts. We’ll communicate from the start to setup vendor specific fulfillment rules, but also make order-specific adjustments simple.

Additionally, many retailers require EDI integration for order processing, order receipt confirmation, shipment confirmation, and inventory feeds. Our pre-built integrations with EDI vendors make setup much faster.

Amazon’s metrics for Seller Fulfilled Prime can be stringent, but that’s where we come in. Same-day shipping, discounted rates, and an emphasis on accuracy allow our customers to exceed Amazon’s requirements and improve profit margins over FBA. Our automated shipping processes will choose the most cost effective ship method while still ensuring two day delivery. And our proximity to dense population areas on both the east and west coasts, means a large portion of orders will arrive in 1-2 days via Ground Shipping. Our east coast location is two hours from Boston and three from New York City, and our west coast location is 3 hours from both San Francisco and Los Angeles.

FBA Prep Services can include any of the below. We’re constantly adapting to help you keep up with Amazon’s changing policies:

• Product inspection and quality control.
• Case and pallet labeling with Amazon FBA ID labels.
• FNSKU item labeling and polybagging.
• Applying compliance stickers such as “This Side Up”.
• Capture of case or pallet dimensions and weight.
• UPS label printing on Amazon’s or Excelsior’s account.
• LTL shipment prep using Amazon’s preferred carriers or Excelsior partners.
• Receive, sort and inspect removals of stock coming back from Amazon.

Excelsior’s return management services will help you streamline this process and keep your customers happy. We’ll provide daily returns processing, item inspection according to your rules, reports detailing original order information and return reason, and API access so you and your business applications can always see what’s happening. We have also setup integrations with Shopify apps such as Return Magic, in order to automate the transfer of return order data from our system to yours.