Trends Archives - Excelsior Integrated
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Trends

What Consumers Want in Online Shopping In March UPS released a study with comScore to provide perspective for global retailers on consumer behavior regarding online shopping experience. The second UPS Pulse of the Online Shopper global study reveals that there are three areas where retail companies...

The Subscription Economy Has Arrived We attended a conference recently hosted by Zuora, a provider of software as a service solutions designed to help businesses transition to what they call “the subscription economy.” The Economist Group has also written about the trend it describes as a...

The Customer Lifecycle Success Journey   Some recent conferences we attended on “customer success” put forward some fresh perspectives on rapidly emerging innovations in what we used to call “customer support” or “account management.” Today, the name of the game is all about anticipating the customer’s journey...

Stamps.com Study Compares 2-Day Delivery Service Options According to one study released by UPS we came across recently “shipping costs are taken into consideration by buyers almost as often as product price.” At the same time, the growth of Amazon Prime is forcing online retailers to...